Privacy policy
Last updated: 9 November 2026
This Privacy Policy explains how Custom Luggage Co Pty Ltd (ABN 74 002 181 320) trading as Aus Security Products (we, us or our) handles personal information when you use aussecurityproducts.com.au (the Site), buy from us, or apply for a trade credit account. We handle personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act).
Information we collect
We may collect your name, business details, contact details, billing and delivery addresses, order and payment records, enquiries and other correspondence, marketing preferences, and product reviews. Card payments are handled by our payment providers.
We usually collect information directly from you. We may also receive it from payment and delivery providers, online marketplaces, analytics and advertising providers, and public registers. We hold it in electronic and paper records, including in systems run by our service providers.
You can browse the Site without identifying yourself, but we need your details to fulfil an order, provide a quotation or assess a credit application.
Cookies and advertising
We and our service providers use cookies and similar technologies to collect information such as your IP address, device, browser, pages viewed and items in your cart. We use this to operate the store, understand how the Site is used, and show and measure advertising. You can reject cookies in your browser settings, although parts of the Site may not work properly.
How we use information
We use personal information to process orders and payments, deliver products, provide quotations and support, manage accounts, operate and improve the Site, send marketing, comply with the law, and protect our rights. If you do not provide the information we need, we may be unable to supply products or services.
You can opt out of marketing at any time by using the unsubscribe option in our messages or by contacting us.
Who we share information with
We may share personal information with payment, delivery, software, IT, automation, sales, marketing, analytics and advertising service providers, online marketplaces, professional advisers, and government agencies or others where required or authorised by law.
Some of these providers store or process information overseas, including in the United States and Canada.
Product reviews and other content you post publicly can be seen by anyone.
Trade credit accounts and credit checks
This section is our credit reporting policy and statement of notifiable matters. It applies when you apply for a trade credit account or act as a guarantor, including as a sole trader, partner, director or trustee. We deal with this information only as the Privacy Act permits.
What we collect and hold. We may collect identification details (such as name, date of birth, address and driver licence number), proof of identity, trade references, details of credit applied for or provided, records of credit check requests, overdue payments, defaults and new payment arrangements, court, insolvency and other publicly available credit-related information, and our opinion that a serious credit infringement has occurred. We may also hold credit reports and any assessment, score or rating derived from them.
We collect this information from you, your Credit Application or guarantee, credit reporting bodies, other credit providers, referees and public registers, and hold it in electronic and paper records.
Why we use it. We use and disclose this information to run credit checks, assess credit applications and guarantors, manage accounts, collect overdue amounts, enforce guarantees, register security interests on the Personal Property Securities Register, and deal with fraud, complaints and legal requirements.
Who we may share it with. With your consent where required, we may share it with credit reporting bodies, other credit providers, guarantors and people considering acting as guarantor, debt collection agencies, professional advisers, and service providers who help us manage accounts. We do not expect to disclose this information overseas.
Credit reporting bodies. We may obtain information from, and disclose information to:
- Equifax Australia Information Services and Solutions Pty Limited: www.equifax.com.au, 13 83 32, PO Box 964, North Sydney NSW 2059; and
- Experian Data Registries Pty Ltd (formerly illion Data Registries Pty Ltd): www.experian.com.au, 1300 783 684, PO Box 7405, St Kilda Road, Melbourne VIC 3004.
What you should know.
- We ask for your authorisation to obtain a credit report in the Credit Application or guarantee.
- A credit reporting body may record our request and use or disclose that record to assess your credit worthiness. A request may affect your credit score or rating.
- A credit reporting body may include information we give it in reports to other credit providers to help them assess your credit worthiness.
- If you fail to meet payment obligations for consumer credit or commit a serious credit infringement, we may be entitled to tell a credit reporting body.
- This policy is available on the Site or from us on request. Each credit reporting body's policy is available from that body.
- You may access your credit eligibility information, ask us to correct your credit-related information, and complain to us, as set out below.
- You may ask a credit reporting body not to use your information for pre-screening of direct marketing, or not to use or disclose it if you reasonably believe you have been, or are likely to be, a victim of fraud.
Credit scores. A credit report may include a score or rating generated by a computer program using identification and credit-related information. Our staff may consider it when deciding credit applications and whether to accept a guarantor. A person makes the final decision.
Security and retention
We take reasonable steps to protect personal information and keep it only for as long as we need it for these purposes and to meet legal, tax and accounting requirements.
Access, correction and complaints
To access or correct the personal information we hold about you, or to make a privacy complaint, contact us using the details below. We may need to verify your identity. We will not charge you for making a request, but may charge a reasonable fee for giving access. We will investigate complaints and respond in writing within a reasonable time.
For credit-related matters, we will deal with correction requests within 30 days. We will acknowledge complaints in writing within 7 days and give you our decision within 30 days, unless you agree in writing to a longer period. We may need to consult a credit reporting body or another credit provider.
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.
Contact us
Custom Luggage Co Pty Ltd trading as Aus Security Products
Unit 24, 65/75 Captain Cook Drive, Caringbah NSW 2229
sales@aussecurityproducts.com.au
0473 848 576
Other websites and changes
The Site may link to other websites. We do not control those websites or their privacy practices.
We may update this policy from time to time. The current version will be published on the Site.