How to file a claim for damaged baggage with an airline
Posted by Security Team on
Returning from your trip and finding that your luggage has been damaged by the airline is frustrating. Here's what to do next:
1. Gather your passport, boarding pass, baggage tag, and itinerary.
2. Contact the airline you flew with. Look for their customer service number on their website or search for "damaged baggage" or "damaged luggage".
3. Prepare information about your flight and baggage tag number as you may be asked for it. The process for making a claim for damaged baggage varies by airline.
4. Most airlines allow claims for damaged luggage but you must do so within 24 to 72 hours of your flight. So make the claim sooner rather than later
Note that some budget airlines may not allow claims. Check the fine print before booking."
5. Take pictures of the damage to your luggage and document any missing items.
6. Submit your claim to the airline either online, over the phone, or in person. You may be asked to provide additional information and evidence.
7. Wait for the airline to process your claim and receive a resolution. This can take several days to several weeks depending on the airline and the complexity of the claim.
8. If you are not satisfied with the outcome of your claim, you can file a complaint with the Department of Transportation or seek legal assistance.
9. Keep all relevant documents and correspondence in case you need them later.
It's important to follow the steps outlined by the airline and to keep records of your claim to increase the chances of a successful outcome.
It's important to follow the steps outlined by the airline and to keep records of your claim to increase the chances of a successful outcome.
The two categories of claims for damaged baggage
Damaged Baggage Claim Type 1:
The airline will permit you to file a claim and provide you with a reference number. They will instruct you to bring your bag to their designated repair provider who will follow specified guidelines. If the bag can be fixed, it will be repaired. If it cannot be repaired, it may be replaced based on the airline's guidelines.
Damaged Baggage Claim Type 2:
The airline will require you to obtain a quote for repairing or replacing your luggage from a repair provider. Once you submit the quote to the airline, they will process the claim and issue a payout. You can then return to the repair provider to have the bag repaired or purchase a new bag with the funds from the airline.
Tip: If it's obvious that the bag cannot be repaired, it's advisable to have the purchase receipt for your damaged luggage. At some point, you'll need to provide the value of the bag. Both the airline and the repair provider are familiar with brand values and will know if you didn't pay $300 for a Kmart bag.
Note: Keep in mind that providing a correct value for your luggage can increase the chances of a successful outcome for your claim.
What to Do If You Have Travel Insurance
If you missed the deadline to file a claim with the airline, don't worry, there's still hope. Check if your credit card company provides automatic travel insurance when you book a flight with them or if you have taken out a separate travel insurance policy for this trip. Before contacting your insurance company, be prepared with inform
If you missed the deadline to file a claim with the airline, don't worry, there's still hope. Check if your credit card company provides automatic travel insurance when you book a flight with them or if you have taken out a separate travel insurance policy for this trip. Before contacting your insurance company, be prepared with information about your attempt to file a claim with the airline, and have written proof if they declined your claim.
The insurance company will likely ask for a quote for the repair or replacement of your damaged luggage. Obtain a written quote from a repairer, along with other necessary documentation required by the insurance company. Keep your baggage tag, boarding pass, and itinerary for proof.
When dealing with customer service, be polite and considerate. The person on the other end is there to help you.
The insurance company will likely ask for a quote for the repair or replacement of your damaged luggage. Obtain a written quote from a repairer, along with other necessary documentation required by the insurance company. Keep your baggage tag, boarding pass, and itinerary for proof.
We shop this short post has given you some tips if you ever need to claim for damaged baggage and the process as smooth as possible.